4/25/2012
Things are still kind of disorganized right now due to the move, but the new computerized system is supposed to allow customers to track orders from start to finish (like that pizza chain, I guess). They got the server running yesterday, and
successfully sent a packing slip to the shipping dept, but shipping was not able to send back info to accounting. So right now, everything is being done by hand until they get all the bugs worked out. It frustrates me to no end, because I never had
problems like this when it was just me, Smokey and Jeremy. I can just imagine what some of our customers might be thinking.
Fiona is going to start handling all of the phone calls (please call the new number), texts, and emails. She will make sure that all incoming correspondence is forwarded to the right person (phone calls and txt messages can be forwarded to our new cell phones), and that a follow-up is made in a timely manner. For now, Fiona can also check order status, supply tracking information, and answer general information questions. Starting today, we will no longer be able to take any business calls on our personal phones, or use our personal email for business. From now until whenever, please direct all emails to: allsafegrp@gmail.com
Talk to you all real soon,
- Mike
Things are still kind of disorganized right now due to the move, but the new computerized system is supposed to allow customers to track orders from start to finish (like that pizza chain, I guess). They got the server running yesterday, and
successfully sent a packing slip to the shipping dept, but shipping was not able to send back info to accounting. So right now, everything is being done by hand until they get all the bugs worked out. It frustrates me to no end, because I never had
problems like this when it was just me, Smokey and Jeremy. I can just imagine what some of our customers might be thinking.
Fiona is going to start handling all of the phone calls (please call the new number), texts, and emails. She will make sure that all incoming correspondence is forwarded to the right person (phone calls and txt messages can be forwarded to our new cell phones), and that a follow-up is made in a timely manner. For now, Fiona can also check order status, supply tracking information, and answer general information questions. Starting today, we will no longer be able to take any business calls on our personal phones, or use our personal email for business. From now until whenever, please direct all emails to: allsafegrp@gmail.com
Talk to you all real soon,
- Mike
UPDATE 4/10/2012 - (For Our Retail Customers)
Thank you, everybody, for making this one of the best, most trusted websites for spice, herbal incense and potpourri products. Some of you have been around since we began. We have launched many sister sites, including ChemSpice, RocknRollSpice, SpiceLegal, Smoothspice, BuyLegalPotpourri and others as we continuously made changes to grow and stay within the confines of all laws and regulations. It is now time to say goodbye to all of these websites in order to move forward and streamline our operations.
The new website will have many of the same brand names, but all of the products will be made with entirely new state-compliant ingredients. Compliance letters will be available to all of our wholesale accounts, specific to the state in which they do business. In addition, we will be adding new types of products, accessories, cleaners and many other items that have been recommended by our customers and distributors. The site will be more
user-friendly, allowing customers to track order status, check the most recent law changes, see what others are selling the best, get additional information on specific products, choose different shipping options, read or watch video reviews, and a whole lot more!
The website will only be available to those that are signed up for the newsletter. We anticipate completion of the site by the end of this month. In the meantime, we will be offering a small selection of new product samples to you, our loyal customers, at deeply discounted prices for a limited time. Please check back here on our homepage often, and remember to refresh your browser.
UPDATE 4/5/2012
We have just recently become aware that Florida is not the only state that has passed new laws pertaining to RC products such as Spice, Herbal Incense, Potpourri and other smoke blend products which contain research chemicals. Our law team and chem suppliers are addressing the issues on a state by state basis. Many of our customers and distributors may be at great risk right now, without even knowing it.Florida, Georgia, South Carolina, and Iowa all signed new laws on the same day: Friday, March 19, 2012. It is likely that there are many other states that have done the same. We are looking into it. However, each bill has been written differently, and information regarding the specifics is not readily available to the public. In order to protect all of our customers and distributors from the severe consequences that they might unknowingly incur, we are not going to ship any product without a state specific certificate of compliance. In other words, our current toxicology report is no good outside of Florida, so we will have to create products and compliance certificates for each state we do business in. Many of you have been calling, writing, and texting us to get new product as quickly as possible. We all want to get back to business, but unfortunately the rules have changed. We are going to need a little more time to master the rules. As one lawyer recently put it: "It is not illegal to figure out ways to pay as little tax as possible, as long as it is done within the confines of the law." Similarly, we will continue to find new ways to get our products to market in a legal manner.Our business has grown dramatically over the years because we go to extreme measures to look after our customers. We will not sell products that are illegal. We will not try to cheat our customers in any way. We will always provide a means for our customers to communicate with us. We will provide information and links that are pertinent to the goods that we provide and the industry that we serve. In short, we want our customers to never have a reason to go anywhere else. Thus the name, AllSafe.
UPDATE 4/4/2012
On March 30, 2012, Florida's Governor signed a bill that put approximately 30 chemicals on the Schedule 1 substances list. What that means is that in the state of Florida, any person possessing more than 3g of any product that contains any of the newly banned chemicals will face the same charges as if they possessed heroin. Distributors and manufacturerers face even stiffer consequences. Therefore, we can no longer manufacture or sell spice, herbal incense or potpourri products that contain any of the banned ingredients. That doesn't mean that we are out of business.
All of our former products (yes, every last piece) have been liquidated to many of our wholesale customers. New products are already in production and will be available to our wholesale accounts this week. These new products are 50 state legal, and do not contain any banned substances (some states are trying to outlaw any unknown chemical that attaches to the CB receptors, so make sure these new products are legal in your state before ordering). Retail customers will have to wait just a little bit longer as we will be re-structuring our website, with a better merchant account (both PayPal and Google Wallet shut us down), a bigger staff, more shipping options, and a whole lot of new types of products that we know you'll love.
I want to personally thank all of you for your loyalty and support, even through all the mistakes, bad batches, lost shipments, opened bags, shorted orders, and even the one or two bugs found in the herb mixture. Your communications helped us look for new ways to improve our system, and serve our customers better.
If you haven't already, please sign up for our newsletter so that we can contact you when the new site is up and running (hopefully less than 2 weeks). We will have a new name, a new website address, and very discreet products.
- Mike, Smokey, and the rest of the AllSafe team
